Shipping Policy

Last updated: September 25, 2026

At Toevida, we are committed to getting your socks to you quickly and safely, with tracking on every order.

Delivery Timeframes

Our delivery process is divided into two key periods:

• Processing Time (1–3 business days): order confirmation, quality inspection and packaging. Orders placed on weekends or holidays are processed the next business day.
• Delivery Time (approximately 5–9 business days): the time required for your order to travel from our shipping center to your delivery address.

Estimated delivery times: USA / Canada / UK / Australia / New Zealand: 5–9 business days.

Holiday / peak season delivery times: USA / Canada / UK / Australia / New Zealand: 9–14 business days.

Please note: shipping times do not include potential delays due to customs. Delivery times may also be longer during peak seasons such as Black Friday, Christmas, New Year and Valentine's Day, and delays can occur due to carrier volume or weather.

Shipping Costs

• Standard Shipping (with tracking): $4.99 on orders under $50.
• Free Shipping (with tracking): on all orders of $50 or more.
• Currency: prices and shipping are shown in your local currency (USD, CAD, AUD, NZD or GBP), converted from US dollars at checkout, so the exact amounts may vary slightly.
• Taxes & duties: applicable sales tax, GST or VAT is calculated at checkout based on your shipping address. For international orders, any import duties or taxes charged by your country's customs are the responsibility of the recipient.

Where We Ship

We currently ship to the United States, Canada, the United Kingdom, Australia and New Zealand. U.S. territories and APO/FPO/DPO addresses may take longer. We do not ship to other countries at this time.

Lost, Stolen or Damaged Packages

• Damaged items: contact us within 7 days of delivery with your order number and photos, and we'll send a replacement or refund.
• Lost packages: if tracking hasn't updated for 7 days, or your package hasn't arrived within 14 days of the estimated delivery date, contact us and we'll open a claim with the carrier and make it right.
• Marked as delivered but missing: please check with neighbors and your mailroom and allow 48 hours, as packages are sometimes marked delivered early. Still missing? Contact us within 14 days of the delivery date.
• Incorrect addresses: we are not responsible for orders shipped to an incorrect address entered at checkout. Contact us right away if you notice a mistake; we can update the address only before the order ships.

Contact: for questions or claims, email support@toevida.com.

Track Your Order

As soon as your order ships you'll receive an email with your tracking number. You can track your order in real time here.

Order Modifications and Cancellations

You can change or cancel your order until it has been processed for shipment. Once an order has shipped, it can no longer be changed or cancelled. See our Refund Policy for returns.